We have been made aware that there is currently a delay with the postal service, apparently from Charleston, WV - so customers still haven't received their December 2020 billing statements. Customers can call City Hall at 304-788-1511 for their total amount due and can still make payment without a bill by credit card over the phone or by bringing cash, check or money order to City Hall. The due date is December 22, 2020. We ask that payments being left in the drop box be placed in an envelope with the customer name, address and phone number for in case we have questions. If all info is on the check that's fine too.
Frequently Used Water Department Forms
Water/Sewer-Application for Service
Used for new customers that are establishing service in Keyser or an existing customer that is establishing service at an additional address.
Used to set up EFT (Electronic Fund Transfer) payments-automatically deducts your water/sewer bill from your bank on or after the 15th of each month. For sign up, provide us a voided check or bank documentation with routing and account number
Agreement between City of Keyser and owner for rental properties.
Name or Billing Address Change Form
Used to change name due to marriage/divorce or legal name change, and/or to change billing address.
Transfer & Final Reading Request Form
(Transfer) Existing customer is moving from one service address in Keyser, WV to another service address in Keyser, WV and will remain a customer.
(Final) Existing customer is moving out of service address in Keyser, WV and will no longer remain a customer.