Keyser's Water Department may be reached by calling 304-788-1511 (Option 1).
Our normal business hours are Monday-Friday from 8am-4pm. For an after-hour emergency, you may call 304-788-1311 and the police department will contact the appropriate person on call.
POOL FILLING POLICY
The City Council has decided to not charge residents the normal water/sewer rate to fill a swimming pool anymore. The only charge will be $0.93/1000 gallons for water and no sewer charge will be applied. In order to qualify for this adjusted rate, residents must call City Hall at 304-788-1511 Ext. 1 PRIOR to starting to fill their pool so that the pool size can be verified and the adjustment can be made to the next bill (or the bill after that one depending on the fill-up date in regards to the billing date at the time).
Frequently Used Water Department Forms
Contact City Hall for Water/Sewer-Application for Service
Used for new customers that are establishing service in Keyser or an existing customer that is establishing service at an additional address.
Used to set up EFT (Electronic Fund Transfer) payments-automatically deducts your water/sewer bill from your bank on or after the 15th of each month. For sign up, provide us a voided check or bank documentation with routing and account number
Agreement between City of Keyser and owner for rental properties.
Name or Billing Address Change Form
Used to change name due to marriage/divorce or legal name change, and/or to change billing address.
Transfer & Final Reading Request Form
(Transfer) Existing customer is moving from one service address in Keyser, WV to another service address in Keyser, WV and will remain a customer.
(Final) Existing customer is moving out of service address in Keyser, WV and will no longer remain a customer.
Water Department Announcements
ATTN City of Keyser water customers: You will be receiving a notice with your bill disclosing monitoring requirements that were not met. As indicated in the notice these were not emergencies, they are primarily the result of tests that were either not submitted on time or not conducted as often as required. In either case, City management understands that this is unacceptable. The City has already taken necessary steps to ensure we are meeting or exceeding all required monitoring. The City has appointed a new Chief Water Operator who is actively working with the state to resolve any potential compliance issues.
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History of the Keyser Water Plant
The Water Filtration Plant was first upgraded in 1924 and again in 2015. The plant is mainly fed from dam site 14 and local runoffs between the two sites. As the water reaches the dam on New Creek it is gravity fed into the plant itself where it is treated and ran through flash mixers which is a way of rapidly mixing the treatment chemicals into the water. Then the water goes into two floc basins to slowly mix the chemicals with the water to allow any dirt or debris to accumulate. as this process is completed the water moves on into two sedimentation basins. This allows the treatment chemicals to have contact time with the water being treated and for any dirt or debris to gain density and fall to the bottom of the basin. The water then runs through a clarifier filter to remove and suspending particles and then is gravity fed into the plant for filtration. After the filtration process, the water is placed in a finished clear well where it is treated for the final stage before it is put into the system for public consumption.